Customer Care

At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that the customer of our brand wants to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.
We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or repair of faulty products within the following guidelines:

  • Please ensure that proof of purchase is presented. A copy of the proof of purchase as well as full completed Return Authorization form is required to be returned with the faulty product.

  • The product must be returned within the warranty period, which is 1 year from the date of purchase.

  • We will contact you with the outcome of the assessment and if a repair or replacement is issued, the repaired/replaced product will be sent back to the customer.

  • Please note that this policy relates to products that are faulty due to a manufacturing issue. We are unable to refund, exchange or repair products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

    Storksak is happy to refund (excluding delivery costs) customers who wish to return unused products which remain in the original condition and packaging they were received in within 30 days of purchase date.

    Please note that Storksak’s Return Policy are guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and do not limit you or your customers’ statutory rights.

    We are available to clarify any issues, please call toll free 866.439.9165 or email info@storksak.com

    Thank You!