Exchanges & Returns

At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.

We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:
Please include a copy of your receipt and your full customer contact details.

Return or exchange an item

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition and packaging within 28 days of purchase date. We will issue a refund on receipt of the product(s), excluding any postage costs, or exchange the item for a different style/colour if preferred.

Please log onto and select Storksak from the retailer list. You will need to enter your details as specified and then download and print the label to attach to your return. Please fill out the Return Form which you should receive with your order and enclose with your return.

Please note card refunds normally take from 3-5 business days for your bank to complete, depending on their processing time. All refunds are exclusive of postage costs.

Free returns are not applicable to items being returned from outside the UK (including, without limitation, Guernsey and Jersey), in these cases the cost of the return will be your responsibility and you need to address your parcel to Storksak Ltd. , Studio 13, Spectrum House, 32-34 Gordon House Road, London, NW5 1LP.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.

Please note that this policy relates to products that are faulty due to a manufacturing issue, and that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

If you have any problems or questions, please contact our customer care team who will be happy to help you. Simply call +44 (0) 207 284 2252 Monday – Friday between 10am and 5pm, or e-mail

The Storksak Return Policy is a set of guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and does not limit your statutory rights.


Here at Storksak, we believe in all of our products and hope you are as delighted with them as we are.
Our products are covered by a one year warranty from the day they were bought, when used under normal conditions and for the purpose intended.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear or if you just change your mind. For any manufacturing defects within this timeframe, repairs are on us (our apologies!).

If you wish to make a claim, or need help with a product, email and be sure to keep hold of your receipt.

For products which fall outside of warranty:
If you need repairs outside of our warranties, please contact customer service and we will be happy to advise you accordingly.