Exchanges & Returns

At Storksak we pride ourselves on providing a superior level of quality across our brand. We appreciate that our customers want to purchase with the confidence of knowing that if they should experience an issue with the product, they will receive a high level of customer service and fair issue assessment.

We will always do our very best to ensure complete customer satisfaction, and will offer prompt exchange or refund of faulty or unwanted products within the following guidelines:
Please include a copy of your receipt and your full customer contact details.

Exchanges

It is free to exchange unused items* for a different style based on stock availability within 28 days of receipt.
Please email lucinda@storksak.co.uk if you require a returns form, stating your full address. We will then ensure that a ready printed label is emailed to you.

Once we receive your item, we will send out your replacement Storksak bag. We aim to send out your replacement bag within two working days. Any difference in price will need to be considered before your new style is sent out to you. A member of our customer service team will be in touch with you if there are any outstanding costs to be paid or refunded, or to discuss stock availability if necessary.

Please be sure to obtain a proof of posting, you will need this to hurry things along, should your parcel take a while to arrive with us.

*Free exchanges are not applicable to items being returned from outside the UK (including, without limitation, Guernsey and Jersey), in these cases the cost of the return will be your responsibility and you need to address your parcel to Storksak Ltd, Studio 13, Spectrum House, 32-34 Gordon House Road, London, NW5 1LP.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.



Returns

We offer a free returns service*, and are happy to replace or refund (excluding delivery costs) customers who wish to return unused products which remain in the condition and packaging they were received in within 28 days of the purchase date.


Please email lucinda@storksak.co.uk as with exchanges if you require a returns form, stating your full address. We will then ensure that a ready printed label is emailed to you.

The warranty period for Storksak is 12 months from the date of purchase. If you experience a fault with your bag, please package up your Storksak bag and attach the free returns label. Please ensure proof of postage is obtained.
Once we have received your return and assessed its condition, we will contact you with the outcome within 14 days, and issue a replacement Storksak/Babymel bag where appropriate.

Please note card refunds normally take from 3-5 business days for your bank to complete, depending on their processing time. All refunds are exclusive of postage costs.

*Free returns are not applicable to items being returned from outside the UK (including, without limitation, Guernsey and Jersey), in these cases the cost of the return will be your responsibility and you need to address your parcel to Storksak Ltd. , Studio 13, Spectrum House, 32-34 Gordon House Road, London, NW5 1LP.
Please note that we cannot be held responsible for any items which fail to reach us or for delays in your exchange/return reaching our warehouse. We recommend that overseas customers send their parcels via a registered trackable service and get a proof of receipt.


Please note that this policy relates to products that are faulty due to a manufacturing issue, and that we are unable to refund or exchange products that are faulty due to misuse or external factors not relating to the manufacturing of the product.

If you have any problems or questions, please contact our customer care team who will be happy to help you. Simply call +44 (0) 207 284 2252 Monday – Friday between 10am and 5pm, or e-mail info@storksak.co.uk

The Storksak Return Policy is a set of guidelines meant to assist you in the sales and returns process of our products. It is in addition to our general terms and conditions and does not limit your statutory rights.